All You Need to Know, at a Glance

Here you will find everything you need to know about cancellations, pet policy, general information and…a few little surprises for special occasions. Get ready for a pampering holiday in Ridanna!

General Information

• Since January 1, 2014, a tourist tax is levied by the local authorities. The revenues are used for the expansion and maintenance of existing infrastructures and services, as well as for the organization of cultural and sports events. Charges are differentiated based on hotel category; for 4-star accommodation facilities, the tourist tax amounts to 3,40 € per person/night. Children under the age of 14 are exempt. The tourist tax is payable upon departure and is indicated as a separate item on the hotel invoice.
• All rates are per person and per night including the 3/4 gourmet board and all the Taljörgele complimentary services.
• Discount for bed & breakfast arrangements: 10.00 € per adult.
• If you would like to book a specific room type or number, we will try our best to meet your wishes.
• Rooms and suites can vary slightly from the given layouts and floor plans.

Check-in & Check-out

• On the day of arrival, your room or suite is at your disposal – along with all the Taljörgele complimentary services – from 3 pm. If you arrive earlier, we will be happy to spoil you on the terrace or in the restaurant
• If it is not possible for you to check in before 7:00 pm, please let us know in advance.
• On the day of departure, we kindly ask you to vacate your room by 11 am.
• In case of late arrival or early departure, the full room rate will be charged.
• You are welcome to arrive any day of the week!

Single Occupancy Supplement

The supplement for single occupancy of a double room or suite amounts to 20% to 100% of the 3/4 board accommodation rate.

Discount for children

Rooms/Juniorsuite

until  6 years -100%

from 7 to 9 years - 60%

from 10 to 12 years - 40%

from 13 years - 20%

Suites/Deluxe Suites

until 3 years - 100%

from 4 to 6 years - 80%

from 7 to 9 years - 60%

from 10 to 12 years - 40%

from 13 years - 15%

with two people paying the full price in the room

Birthday Packages

Happy Birthday! Treat yourself to a holiday at the Taljörgele and we will celebrate your special day by pampering you with a personalized table decoration and a birthday surprise.

Gift Vouchers 

Whenever you want to tell someone special how much you care for them, remember that the Taljörgele vouchers mean happiness, emotions, fond memories, vitality, and well-being – all in a single gift!

Honeymoons

Newlyweds? Congratulations! Spend your honeymoon at our hotel and we will reward you with a bottle of sparkling wine.

Dogs

Small and medium-sized dogs are welcome subject to prior arrangement (daily rate: 20.00 € excl. food). We have specially designated rooms for guests with dogs.
Dogs are allowed in one restaurant stube and at the hotel bar (reservation required at the moment of booking).
Dogs are not permitted in all other areas of the restaurant, in the garden or in the spa.

Additional Paid Services

• Drinks to order
• Treatments and massages in the Vita Sana spa
• Telephone in all rooms and suites

Non-Smoking Rooms

All our rooms and suites are non-smoking rooms!

Travel Insurance 

We recommend taking out the Taljörgele travel insurance.
Price: 8.00 € per adult and day. (13 years or older at the moment of booking)

For more information about our trip cancellation insurance, see our fact sheet.

Cancellation Policy

In case you need to cancel your booking but have no travel insurance coverage, the following conditions will apply:

• for cancellations up to 8 weeks prior to expected arrival: 50,00 € per cancelled room
• for cancellations made 4 weeks prior to arrival: 20% of the amount of your booking
• for cancellations made 4 weeks to 10 days prior to arrival: 50% of the amount of your booking
• for cancellations made 10 days or less before arrival: 70% of the amount of your booking
• No show or early departure: 100% of the amount of your booking

Payment Methods 

Cash, VISA, Mastercard, Eurocard, debit card.

Bank details:
For guests from Italy and other countries:
Raiffeisenkasse Wipptal
IBAN: IT81E0818259110000300032247
SWIFT/BIC Code: RZSBIT21054

For guests from Germany and Switzerland:
Raiffeisenbank Mittenwald eG
Account number: 360708
Bank code number: 70169459

Guest Pass General terms and conditions 

Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.

The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info

The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info

Guest Pass Privacy

Purpose
The personal data provided will be transmitted to the single coordinating body of the Guest Pass in order to enable the creation and use of the Guest Pass and to provide the associated services.

Recipient
In connection with the issue of the Guest Pass, your data will be transmitted to the Mobilitätskonsortium, VAT Nr. 02735170215, which acts as the cardholder and unified coordinating body and assumes the role of autonomous data controller in processing the transferred data. For further information regarding the processing to which the data will be subjected, you can send an email to privacy@moko.bz.it.

Legal basis
The legal basis for processing is Art. 6 (1) (b) of the GDPR.